Job Description

Responsible to: Operations Manager

Staff responsibilities: Line Management of the Housekeeping Team

Location: Ardtornish Office


Principal Tasks

  • Manage all booking enquiries. Effectively communicate with guests before, during and after their stay.
  • Provide Duty manager cover for the holiday-let guests on a rota basis.
  • Delivery market leading occupancy rates and exceptional levels of customer service.
  • Maximise revenue opportunities and manage costs within a pre-agreed budget.
  • Coordinate all venue driven event activities from initial client contact and brief discussions through to delivery.
  • Actively manage events.
  • Lead and support the housekeeping team. Play a handson role helping with changeovers when required.
  • Act as the main point of contact for external event suppliers and contractors.
  • Overall responsibility for tourism related emails and telephone calls.
  • Ensure all health and safety compliance requirements and documentation are fulfilled across the holiday let
  • Keep the website updated with fresh features, news, imagery and monitor performance.
  • Develop and manage our presence on social networking sites and monitor the success of media campaigns.
  • Ensure all visitor information is up to date and relevant.
  • Order supplies, replacements and consumables for the cottages and housekeeping sundries for the staff.
  • Act upon visitor feedback to improve the overall guest experience.
  • Responsible for coordinating the winter cleaning, maintenance and upgrades program.



  • We're looking for a natural communicator with a strong affinity for customer service.
  • An enthusiastic team player willing to play a hands-on role alongside their management and administration responsibilities.
  • Familiar with marketing and promotional techniques and social media platforms to help grow the profile of the business.
  • IT skills and familiarity with databases and spreadsheets for data analysis.
  • Experience of working with the property management side of booking systems Supercontrol and other platforms, i.e., booking.com, Airbnb, Visit Scotland etc.
  • Financial planning and budget management skills.
  • Show a flexible approach to working as the role will require weekend and evening cover.
  • Ability to work under pressure and to solve problems.
  • Attention to detail and accuracy


Ardtornish will offer a competitive salary (subject to experience) and the package will include accommodation and a range of benefits. 


For information about the role and please contact Kat McLaughlin via kathryn@ardtornish.com.