Job Description

Responsible to: Operations Manager

Staff responsibilities: Line Management of the Housekeeping Team

Location: Ardtornish Office

Principal Tasks

• Manage all booking enquiries. Effectively communicate with guests before, during and after their stay.
• Provide Duty manager cover for the holiday-let guests on a rota basis.
• Delivery market leading occupancy rates and exceptional levels of customer service.
• Maximise revenue opportunities and manage costs within a pre-agreed budget.
• Coordinate all venue driven event activities from initial client contact and brief discussions through to delivery.
• Actively manage events.
• Lead and support the housekeeping team. Play a handson role helping with changeovers when required.
• Act as the main point of contact for external event suppliers and contractors.
• Overall responsibility for tourism related emails and telephone calls.
• Ensure all health and safety compliance requirements and documentation are fulfilled across the holiday let
  portfolio.
• Keep the website updated with fresh features, news, imagery and monitor performance.
• Develop and manage our presence on social networking sites and monitor the success of media campaigns.
• Ensure all visitor information is up to date and relevant.
• Order supplies, replacements and consumables for the cottages and housekeeping sundries for the staff.
• Act upon visitor feedback to improve the overall guest experience.
• Responsible for coordinating the winter cleaning, maintenance and upgrades program.

Skills

• We're looking for a natural communicator with a strong affinity for customer service.
• An enthusiastic team player willing to play a hands-on role alongside their management and administration responsibilities.
• Familiar with marketing and promotional techniques and social media platforms to help grow the profile of the business.
• IT skills and familiarity with databases and spreadsheets for data analysis.
• Experience of working with the property management side of booking systems Supercontrol and other platforms, i.e., booking.com, Airbnb, Visit Scotland etc.
• Financial planning and budget management skills.
• Show a flexible approach to working as the role will require weekend and evening cover.
• Ability to work under pressure and to solve problems.
• Attention to detail and accuracy

Ardtornish will offer a competitive salary (subject to experience) and the package will include accommodation and a range of benefits. 

For information about the role and please contact Kat McLaughlin via kathryn@ardtornish.com.